Message from the CEO

Transcript from the Online Recruitment Telegraph - Edition 1 - video

Customer Satisfaction Survey Results

Welcome to the inaugural Recruit Advantage Quarterly update. Over the past year we have been on a journey with the mission of understanding better both the needs of our clients and the wider market for Applicant Tracking Systems. Our journey has taken us down many roads and now we are ready to put the lessons learnt into practice as we enter, what promises to be, the most exciting time in our short history. With strong Board support for major enhancements to our product, we are excited to be able to embark on this journey with you. I hope you enjoy the newsletter and I would like to take this opportunity to thank all our clients for your support over the past financial year. We look forward to continuing to improve our prodyuct and service over this financial year to better meet the needs of your business.

Sat survey

Thank you to all our clients who completed our yearly satisfaction survey. There were three major themes to come from the survey each of which is now being targeted by specialised teams in the business.

The first area was communication: You wanted more regular communication from us as a company as to where we were going with the product and developments. We have started many initiatives in this regard one of which is the quarterly newsletter. In conjunction with the newsletter is the new website, which will be regularly updated to provide ongoing education, product updates and much more.

The second theme was product: While there was a general high level of satisfaction with the product a reoccurring theme was that the product could be more intuitive and reliable. We share these goals and have embarked on two major projects to improve our solution. The first is a product upgrade. This is discussed further in this edition of the Telegraph but in essence the product upgrade is related to our mission to be the leading ATS provider matching job seekers and talent seekers. The second is a full infrastructure upgrade. No expense will be spared and the new infrastructure will be in place by early next year.

The final area was service: You wanted more contact with your account manager, quicker turn around on tickets and more of a personal relationship with our company. To assist in this process we have split the account management roles up such that account managers have fewer clients. We have implemented a new ticketing system to improve ticket turn around. Finally we are making physical visits to all clients who requested them through the survey. If you have not yet booked a visit please contact your account manager to arrange a time.

Once again, thank you to all those who participated in the survey. Your feedback is vital for our continued improvement. The openness with which you have communicated will help us provide you with the product and service that you expect from our company.

The winner of the random prize draw was …… A voucher for a dinner for two ….. You need to watch the video to see the winners!!